Cable and Wireless goes paperless |06 June 2020

Mr Hammond (Photo: Thomas Meriton)

As from August, Cable and Wireless will no longer be printing bills for their customers.

This was announced in a press interview yesterday by the chief executive of Cable and Wireless Seychelles (CWS), Charles Hammond, at the company’s office at Ile Perseverance.

The announcement of this decision coincided with world Environment Day yesterday.

“Being the leading telecommunications company in Seychelles, Cable and Wireless prints more than 35,000 bills per month, where each bill may contain two or more A4 pages.

Mr Hammond stated that “CWS has been working on this for quite a while to provide all customers with an alternative to receive their monthly bill”.

“CWS is very cautious of the environment, by taking this step we will be saving 115 trees per year, meaning at least two trees per week,” he noted.

While CWS customers may be wondering what the next step is, Mr Hammond explained on the new ways that customers will get access to their account details and their bill. “With COVID-19, it is clear that the safest thing to do and especially for our customers, is to go digital as it is faster and more convenient.”

Customers registered to Mycare will now be able to access a QR code and they will then use cable kiosk to scan the code and it will display their bill and information.

Mr Hammond noted that customers will be able to see their bill amount and pay it in one click.

Customers will also be able to receive their bill through mail and the CEO stated that it is a must for all customers to give their email address.

As for the group of customers without smartphones, Cable and Wireless has introduced customer cards, whereby customers can get a free card from their customer service centre, with their QR codes and account number which can be used to scan at the kiosk.

Christophe Zialor