Banks set new service benchmarks for customers |29 October 2026
The press conference: (l to r) CBS representative Pauline Raoul, SBA vice-chairperson Desire Leo and SBA chairperson Audrey Pothin
Banks set new service benchmarks for customers
The Seychelles Bankers’ Association (SBA) has introduced a new set of customer service standards aimed at improving the quality, efficiency and transparency of banking services across Seychelles.
The initiative comes amid growing expectations for better customer experiences as technological advances, regulatory developments and changing consumer behaviour continue to reshape the banking sector.
The standards were launched yesterday during a press conference held at Mauritius Commercial Bank (MCB) Caravelle House by SBA chairperson Audrey Pothin. Also present were SBA vice-chairperson Desire Leo and Central Bank representative Pauline Raoul.
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