SLA Launches 48-hour call project for streamlined vehicle registration and transfer services |30 November 2023

The Seychelles Licensing Authority (SLA) is introducing a 48-hour project, allowing customers to call 48 hours in advance to do a transfer or register a new vehicle.

This decision was taken after SLA assessed the public’s reaction to the way business was being done.

The principal licensing officer for traffic, Dorothy Edmond, explained that the transfer of registration can be time-consuming as it is a long procedure, with clients at times not necessarily having all the required documents, thus delaying the process further.

The 48-hour call project will mean that the customer service section will take the client’s personal information, phone number, and details of the vehicle and forward them to the traffic section, which will verify the files, ensuring the documents are in order before setting an appointment.

The appointment would mean the client will no longer take a ticket number to wait for their turn.

“We are estimating that with this new measure, it will take roughly 10 to 15 minutes to attend to a client, where before it could take up to 30 minutes especially with transfers,” she stated.

Ms Edmond elaborated that the services that fall under this 48-hour call project are transfer of transportation, change of license plate numbers, and exchange of license plate numbers and registration of transportation.

It should be noted that this is optional and that the original service is still available for those who do not want to use the 48-hour call.

“They can still walk in, take their tickets and sit down and go through the regular procedures.”

She emphasised that this is definitely something that would be beneficial to the public in terms of time.

Another new initiative is the ‘fast track’ service that started in August, due to public demand. It caters for services such as the renewal of driving license, copies of lost patents, or vehicle details. Instead of waiting in line for these services, SLA would provide a dedicated counter for them.

SLA said there was already an improvement in the amount of time clients spend at their office, and the 48-hour call project is expected to help immensely. Clients do not have to call in advance for the fast track service compared to the 48-hour call project.

Compiled by Sunny Esparon