SPTC staff complete ‘Lospitalite’ customer care training   |25 August 2023

Minister Derjacques addressing the SPTC staff during the certificate presentation ceremony (Photo: Contributed)

A group of employees from the Seychelles Public Transport Corporation has received their certificates after successfully completing their ‘Lospitalite’ customer care training.

This was during a ceremony that took place yesterday morning at the Docklands auditorium, in the presence of the Minister for Foreign Affairs and Tourism, Sylvestre Radegonde Minister for Transport, Antony Derjacques, as well as their principal secretaries, Sherin Francis and Patrick Andre.

When addressing the participants, Mrs Francis conveyed her gratitude to the Seychelles Public Transport Corporation (SPTC) for its commitment to the training programme.

She emphasised that delivering excellent service is a collective effort that significantly impacts the industry, regardless of how small the individual contributions may seem. She stressed that without exceptional service, the beauty of Seychelles’ destination loses its luster.

“Encouraging repeat visits from our guests is vital, as our country's prosperity is closely tied to the tourism industry, and exemplary service is a key driver,” stated Mrs Francis.

For his part, Geffy Zialor, SPTC’s acting chief executive,underscored that "good service is not just an individual action but a comprehensive framework, encompassing policies, developmental support, effective leadership, culture, and core values integrated within the company."

He added that "at SPTC, we consider good service an ongoing commitment and a strategic objective that we must all strive to achieve."

Mr Zialor explained that SPTC’s strategic plan for 2021-2025 commits to enhancing customer service delivery and improving the overall experience for passengers and clients who utilise their services.

In the near future, SPTC plans to implement a ‘Result-Based Management’ approach, allowing clients to assess the services and enabling the company to identify areas for improvement in customer service.

Minister Derjacques echoed Mr Zialor's sentiments by sharing his vision for SPTC and the ongoing efforts to enhance the company's services. He emphasised the paramount importance of customer service and expressed his satisfaction with the collaboration between SPTC and the tourism department for this training initiative.

“The training sessions aim to empower individuals and staff members, emphasising effective methods to ensure that every interaction with community members is a welcoming and positive experience,” he stated.

It is worth noting that these customer care training sessions are customised to meet the specific requirements of organisations, conducted upon request or when deemed appropriate.

The training forms part of the ‘Lospitalite Lafyerte Sesel’ branded programme, launched at the beginning of last year.

Contributed