Travizory agents follow ‘Lospitalite’ customer care training |22 August 2023

Mr Francourt delivering the customer care training (Photo: Louis Toussaint)

Travizory agents are the latest ones to follow the ‘Lospitalite’ customer care training organised by the tourism department to enhance and promote a culture of excellent customer service among frontline personnel within the tourism industry, as well as businesses, organisations, and associations offering similar services.

The half-day session for the first group of agents from its Mahe office and at the airport, took place yesterday at the Botanical House conference room. The session was coordinated by consultant Craig Francourt.

It forms part of the ‘Lospitalite Lafyerte Sesel’ branded programme, launched at the beginning of last year.

“As ‘Lospitalite Lafyerte Sesel’, we firmly believe in investing in the growth and development of the tourism industry and Seychelles as a whole,” read a statement from the department.

The customer care training sessions are tailored to the specific needs of organisations, carried out either upon request or where deemed suitable.

“Our training sessions focus on empowering individuals and staff members, highlighting effective methods to ensure every interaction with community members is a welcoming and positive experience,” read a statement from the department.

Travizory is the latest organisation to collaborate with the tourism department and according to the organisation the training will uphold high levels of customer service and professionalism when handling customer queries and dealing with customers from different countries.

Marketing and communications manager Manuela Morel said in many cases, the Travizory agents may be the first point of contact for visitors before or when they arrive in Seychelles. She said the training serves as a refresher for some of their longstanding employees and is the first training for new recruits.

The organisation offers a variety of services as part of its work on the Seychelles electronic border system, which includes the provision of 24/7 customer support via phone, email and live chat, alongside software development, upgrades and maintenance.

“We are pleased to work with the department of tourism to ensure that our service continues to meet the standards of the Seychelles electronic border system (SEBS) and the government of Seychelles,” stated Ms Morel.

To date, prominent organisations whose staff have benefitted through the training include Air Seychelles, Seychelles Civil Aviation Authority (SCAA), Seychelles Revenue Commission (SRC), the Seychelles Public Transport Corporation (SPTC) and Seychelles Police Force, district administrators among others.

The tourism department stated that this underscores the effectiveness and value of these training sessions and the new addition will further enrich its series, which has consistently garnered positive feedback.

“We are excited to share that our commitment to elevating service standards extends across our entire workforce. This approach underscores our dedication to continually equip the industry with the necessary knowledge and skills needed to deliver exceptional service,” added the statement.

Upon completion of the training, delegates are presented with certificates acknowledging their successful completion of the Lospitalite customer care programme.

The second group of agents will follow their training on August 28.

Compiled by Patsy Canaya / Press Release from tourism department and Travizory