Nouvobanq revamps mobile banking app to ease transactions |04 May 2022
Nouvobanq’s deputy chief executive Michael Benstrong (right) and Mr Asif (Photo: Thomas Meriton)
Clients of the Nouvobanq can now access the details of their bank account and complete transactions directly from their phones, tablets, or mobile devices, following the launch of the bank’s newly designed digital and mobile banking app that will provide a more seamless and streamlined experience for its retail and corporate clients.
The launch of the new app Nouvo Connect bythe bank’s deputy chief executive Michael Benstrong took place at the Nouvobanq situated in Nouvobanq House on Francis Rachel Street.
A banking app normally allows users to view their current balance and transaction history, deposit cheques up to a certain value, initiate transfers to other bank accounts, schedule payments or pay bills, send person-to-person payments, and locate ATMs that are free to use.
Mr Benstrong explained that the latest version of the app – a revised version of the bank’s mobile banking services launched in 2019 – also features the bank’s Al-driven virtual financial assistant, designed to help clients better manage their finance.
He said the new look and feel of the mobile app reflects the Nouvobanq’s focus on delivering solutions that are timely, relevant and accessible for clients no matter how they choose to bank.
“This enhanced mobile experience makes it even easier and more convenient for clients to bank with us and empowers them with information and insights to make better financial decisions,” He further noted that since the beginning of the Covid-19 pandemic, the bank has experienced significant increase in the number of clients using the digital platform, reducing the bank’s paper-base services, such as bank statements.
He also announced new features the bank’s mobile app, including an enhanced shopping experience and several updates for debit and credit card holders.
“The shopping experience demonstrates the bank’s high-tech, high touch strategy by further connecting digital and physical channels, allowing clients to begin an interest for a new product service, such as credit card, or home, or auto loan in service request,” further noted Mr Benstrong.
On his part, head of information technology at the bank, Mohammad Asif noted that while developing the new app experience, clients’ engagement is the key.
He explained that the app re-design was informed by feedbacks from clients who will start to see visual changes and a new unified design as part of an overall evolution of the Nouvobanq’s digital banking experience.
“These updates give our app a modern interface and provide more personalisation based on the clients’ relationship with us,” added Mr Asif.
It is worth noting that payment transfer to any account in Nouvobanq, other banks in Seychelles, as well as additional features, including QR code payments, e-top up, bill payments and peer-to-peer payments are also included in the updates for retail customers.
Nouvobanq was founded in 1991, as a joint venture between the government of Seychelles and Standard Chartered Bank, in order to provide a banking service uniquely designed to meet the needs of the people and economy of Seychelles.
Over the course of its 30+ years of operation it has grown from a single town-centre office, to a multi-branch, multi-million dollar business, able to meet the needs of customers large and small, at the same time retaining its focus on providing products and services tailor made to Seychelles.
Roland Duval