ESA employees get training on etiquette and protocol |10 September 2021

Mr Moumou conducting the training

Enterprise Seychelles Agency (ESA), an entity of the Ministry of Investment, Entrepreneurship and Industry, organised an etiquette training for all its staff on September 1 and September 8, 2021, in two groups respectively.

This is in line with the Ministry of Investment, Entrepreneurship and Industry’s wider aim to raise the level of standard and improve customer service delivery through its entities.

The training comprises various learning tools to enable ESA staff to understand how they should behave in particular business or professional situations, thus leading them to operate effectively and efficiently in a multifunctional environment.

It was a contribution towards learning the modern set of rules as well as recap on simple and basic manners, cultural practices and behaviours to adopt while attending high-level and corporate events, be it local or overseas.

The training was conducted by Gervais Moumou, chief of protocol at the department of Foreign Affairs and it was held at Care House training room in Victoria.

A similar programme will also be implemented across other entities in the Ministry of Investment, Entrepreneurship and Industry as it ties in with the aim of improving customer service across the ministry.

Compiled by Vidya Gappy