CWS introduces 24-hour cable kiosk |07 October 2014

Cable & Wireless Seychelles has brought its services closer to the public and its customers through the introduction of cable kiosk.

It is an automated self-service booth that allows a customer to purchase various products and services from one of several convenient locations at any one particular time. It is for both prepaid and postpaid services users.

The cable kiosk for the time being provides services such as bill payment, eTopUp, data and talk booters, prepaid Broadband vouchers and iSurf vouchers. It accepts only bank notes and coins (R1 an R5) as means of payment. It works 7 days a week and provides a 24-hour Cable & Wireless service only. It is touched screen and provides a receipt upon completion of transaction.

Regardless of whether a customer has a prepaid or a postpaid account, she or he will be able to purchase some products and services without any additional requirements. One will only need to have the exact amount in change to pay for the product of service as well as the account number or mobile number.

There are two main types of cable kiosks. The outdoor kiosk is fitted in concrete wall and the indoor kiosk which is heavy but movable is fitted with an additional secondary screen on top for messages or advertisements.  

In a small introduction of the kiosk for its staff and the media at the CWS’ Customer Experience Centre in Sunshine House Providence last week, the company chief executive Charles Hammond said the Cable kiosk is an idea of one of its staff – Allain L’Etourdie, engineer for technical sales support.

He said with more feedback from customers the company will add up more features like credit card and E-payment facilities to the cable kiosk. Mr Hammond noted one of the many objectives of Cable & Wireless is making sure that Seychelles is put on top and gets the best in telecommunication.
Mr L’Etourdie said he got the idea of having the machine here as he saw it being used in European countries.

According to Cable & Wireless, Seychelles is the first country in the Indian Ocean region and Africa to introduce the kiosk after the Caribbean and other countries in Europe.

Cable & Wireless will install 25 cable kiosks around Mahé, Praslin, and La Digue in the first phase of the project mostly in various highly frequented strategic locations.

So far nine cable kiosks are successfully operational. There are three outdoor kiosks – one at the CWS customer service centre in Victoria, another near Barclays ATM outside Cable & Wireless in Victoria, and a third at the CWS experience centre at Beau Vallon.

The six others, all indoors, are located in OJ Mall in Victoria, at the Fishtail Restaurant (Inter Island quay), at Butcher’s Grill (Unity House), at the STC Victoria super market,  at the Amitie airport on Praslin, and at the CWS customer centre at Grand Anse Praslin.

The cable kiosk in the customer experience centre in Sunshine House Providence will be operational shortly.