PUC introduces online customer portal |03 February 2020
Mr Zialor (Photo: Jude Morel)
The Public Utilities Corporation (PUC) has introduced its online Customer Portal giving its customers access to their customer accounts round the clock, all year-round at their own convenience.
The portal is a facility by which customers can access their bills and detailed description of charges for a particular month, usage history in a graphical representation to allow for easier comparison of data, as well as their detailed history of utility account transactions.
Chief commercial officer of PUC, Michel Zialor, noted that PUC is committed towards improving the quality of service delivered to its customers and it is in this line that the portal was introduced on account that some clients experience difficulties in receiving their bills either through the post or by other means.
“We are aware that some clients complain that they do not get bills at times so the portal will allow them not only to view their bill but also to download it and make payments at the customer service centre or through other available means, provided they have registered for the service,” Mr Zialor noted.
In order to register for the service, customers can visit a PUC Customer Service Centre on Mahé, Praslin and La Digue and fill in a form in which they are required to provide their full name, email address, customer number, current mobile number and a copy of their identity card. Alternatively, customers can also send the details via email to customerservices@puc.sc.
In its efforts to move to digital, PUC will also in the foreseeable future make available a payment facility allowing customers to directly pay their bills online. The entity is also working on establishing new and novel modes of payment, including at Postal Offices across the island, which is expected to become operational in February.
Mr Zialor further launched an appeal to PUC customers to update their personal information as they update their customer information system. To date, only around 50 percent of customers have updated their information. Updates can also be made at the customer service centres or through mail on the above-stated address.